1. Our Terms

1.1. These are the terms and conditions on which we supply products to you (the “Terms”), whether these are goods, services or digital content. By taking out a subscription to the GCN Cycling Club (a “Subscription”), you are agreeing to be bound by these Terms.

1.2. Please read these Terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3. Play Sports reserves the right to suspend or terminate your access to the Subscription content at any time, with or without notice or explanation, if it believes you are violating the Terms in any way.

2. Information about us and how to contact us

2.1. The Subscription service is owned and operated by Play Sports Network Limited (“Play Sports”), registered in England and Wales under company number 08265494 with its registered office at 30 Monmouth Street, Bath, England, BA1 2AN U.K, and its affiliates (“Affiliates”).

2.2. Affiliate(s) means any entity that directly or indirectly controls, is controlled by, or is under common control with Play Sports. For the avoidance of doubt, Play Sports’ Affiliates include Play Sports Group Limited and Shift Active Media Limited.

2.3. In order to deliver products to you you in accordance with your Subscription, we contract with an online fulfilment partner and order processing/warehouse management provider, and we may pass onto these providers certain of your personal information to facilitate these services (currently Green Snow Online Fulfilment Limited and Realtime Despatch Software Limited, respectively). The providers we use for these services are UK based organisations, and we are careful to ensure that any personal information processed by these providers is limited insofar as possible and that appropriate security measures are in place to ensure the safety of your information.

2.4. You can contact Play Sports by e-mail at info@gcnclub.com or by post to Play Sports Network Limited, 30 Monmouth Street, Bath BA1 2AN.

3. Subscriptions

3.1. These Terms apply to Subscriptions taken out directly via our website www.gcnclub.com.

3.2. You must be at least 18 years old, or the age of majority in your province, territory or country, to take a Subscription. Minors may only use the service under the supervision of an adult.

3.3. We will try to process your Subscription promptly, but we do not guarantee that your Subscription will be activated by any specified time. By submitting your payment and other subscription details, you are making an offer to us to buy a Subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your details, at which point we will provide you with access to your Subscription. We reserve the right to reject any offer at our discretion, for any or no reason.

3.4. If we are unable to accept your order, we will inform you as soon as possible and will not charge you for your Subscription. This might be because products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to deliver to your given address for any reason.

3.5. If you purchase a Subscription for a third party (a “Gift Subscription”), it will expire at the end of the Subscription period. You will be responsible for managing all aspects of the Gift Subscription.

3.6. Our services (including products distributed by us as part of the services) are provided by and maintained by us for your personal use, entertainment, and enjoyment. The services offered by us may include features, content, applications, competitions, prize draws and/or other promotions in addition to your Subscription for products, and you may receive offers to access or participate in such services, features or promotions as a member of the GCN Cycling Club. By using these services either as a visitor or as a member, you may need to download software and/or content and/or agree to additional terms. If you choose to participate in any of our services, features or promotions, you will be bound by any applicable and additional terms as well as these Terms.

4. The services

4.1. In these Terms, “our services” or “the services” means the service(s) provided by Play Sports and its Affiliates for GCN Cycling Club including the distribution of products pursuant to Subscriptions, all features and functionalities, recommendations and reviews, the website, the Subscription service and user interfaces, as well as any content and software associated with our service.

4.2. To subscribe and continue your Subscription to the GCN Cycling Club you must provide a current, valid, accepted method of payment, which you may update from time to time.

4.3. We may not offer or make available all of our services or content to residents of certain countries, and the list of countries where our services are available may be updated by us from time to time at our discretion.

4.4. Where you are required to register with us to access some or all of the benefits of a Subscription, you agree that you will keep your user name and/or password confidential and will not share this information with any third party. You also agree that you will not register multiple email addresses. We may terminate or restrict your use of our service if you violate these website terms of use or are engaged in illegal or fraudulent use of the service.

4.5. Whilst we will do our best to ensure that our service is fully operational at all times, we are not responsible for and shall not be liable to you for any problems or temporary interruptions in using our services arising from factors outside of our control (e.g. technical problems from traffic congestion on the internet) or for unforeseen problems in the delivery of products to you.

4.6. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay then we may at our discretion offer a refund for any products you have paid for but not received.

4.7. We will contact you in advance to tell you if we need to suspend or terminate your Subscription for any reason. If we have to suspend the Subscription, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end your Subscription if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 2 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

4.8. To the extent permissible by law, we are not responsible for any loss or damage resulting from use of our services or from any products sent or content posted on or through our services.

5. Products

5.1. Products may vary slightly from their pictures. The images of any products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website. Please choose your sizing carefully when ordering (and consult size guides where necessary) as the size you choose is the size which will be sent to you!

5.2. We will send you the products associated with your subscription on a monthly basis for the duration for which you have paid, until either your subscription expires or is terminated in accordance with these Terms.

5.3. If you have any questions or complaints about the product, please contact us either by e-mail at info@gcnclub.com or by post to Play Sports Network Limited, 30 Monmouth Street, Bath BA1 2AN.

6. Prices and Payment

6.1. You agree to pay the price at the rate notified to you at the time you take out your Subscription. We may modify the price of any Subscription, remove and/or offer certain other subscription services from time to time. We will always tell you in advance of any increase in the price of your Subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.

6.2. The monthly subscription is £10 for residents of Great Britain, €15 for residents of countries operating in the Euro Zone, US$15 for residents of The United States of America, and US$15 converted to local currency as per exchange rates at time of payment for residents of countries outside of these regions (insofar as the Subscription service is available in such other countries).

6.3. Depending on where you are based, value added tax (VAT) may be payable on your Subscription: this will be clarified in your individual order if applicable. If the rate of VAT changes between your order date and the date we supply the Subscription product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

6.4. In addition to the Subscription fees due to us, you are responsible for paying any internet connection or other telecommunications charges that you may incur by accessing our websites, any other services available on them, or the Subscription service. For example, your mobile network operator may charge you for data or roaming services.

6.5. If we discover an error in the prices listed on the Site, we will inform you and give you the option of continuing to purchase the Subscription at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided, we will treat the order as cancelled.

7. Delivery

7.1. It is your responsibility to ensure that the delivery information you provide us to ship your products to is correct, and that (subject always to our right not to ship to certain countries at our discretion) you are capable of receiving the goods at the address provided.

7.2. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

7.3. The first instalment of products when you take out a Subscription will be sent to you as soon as your order has been processed. Thereafter, the products will be sent on or around the 16th of each month (regardless of the date your initial product(s) were dispatched). We aim for the products to reach you in or around the last week of each month of your Subscription, however the exact delivery date may vary in particular in the case of international deliveries (on which see further below).

7.4. We cannot deliver items within one Subscription to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered unless we have not complied with instructions that you have given to us and we have agreed to at the time of accepting your order.

7.5. We currently deliver to the countries listed on this page https://shop.globalcyclingnetwork.com/delivery-information (International Delivery Destinations). However there are restrictions on some products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

7.6. If you order products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. Please note that there are currently no import/export duties applicable on goods shipped within the European Union. All goods shipped to European Union countries already have the relevant VAT included automatically on our website.

7.7. Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.

7.8. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be responsible if you break any such law.

8. Renewals and Cancellations

8.1. Unless you purchased a Gift Subscription, your Subscription will automatically renew for the same Subscription period (e.g. monthly/annually). Upon renewal, we will charge the current Subscription price using the same card or other payment method that you previously used.

8.2. You agree that your Subscription will begin as soon as we send you the email confirming your Subscription. You will not have the right to cancel the Subscription within the active Subscription period, except in the event of extended suspension in accordance with clause 4.7 above.

8.3. Gift Subscriptions cannot be cancelled. All other Subscriptions may be cancelled at any time, but cancellation must take place before midnight GMT on the 8th of any subscription month in order for it to take effect for the next payment date of the 10th. There are no refunds for unused parts of your Subscription.

8.4. To cancel your subscription you need to login to your account using your email address and the password you created when you purchased your Subscription. Once logged in, under the “My Account” tab, click “Stop Auto-renew”. The cancellation will be effective from your next due payment date. Cancellation must take place before midnight GMT on the 8th of the month in order for it to take effect for the next payment date of the 10th.

To temporarily pause your subscription you need to login to your account using your email address and the password you created when you purchased your Subscription. Once this is done, you can then pause the account under the “My Account” tab. Your account will be temporarily paused and will auto renew after 3 months unless you contact us directly.

8.5. We may end the contract for a Subscription at any time by writing to you if:

• 8.5.1. you do not make any payment to us when it is due;

• 8.5.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, updated address or delivery details; or

• 8.5.3 For reasons outside of our control (including unforeseen difficulties in getting products to you) it is not possible for us to deliver the Subscription products.

9. Your consumer rights

9.1. As a consumer under a contract for the regular delivery of a product over a set period, you have the right to cancel a contract under the Consumer Contracts Regulations 2013 during the period set out below in clause 9.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want a product, you can notify us of your decision to cancel the contract and receive a refund.

This cancellation right does not apply in the case of:

• 9.1.1. any used or opened products;

• 9.1.2. any custom-made products or products made to your specification or clearly personalised;

• 9.1.3. Products that are not suitable for return due to health protection or hygiene. For example, if the goods become unsealed after delivery or have perished; or

• 9.1.4. any other category excluded by the Consumer Contracts Regulations 2013.

9.2. Your right to cancel a contract (subject to clause 9.1 above) with us starts from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling your contract with us is 14 days after the day on which you receive the first delivery of the products (for example: if we provide you with a Dispatch Confirmation on 1 January in respect of socks over the course of a year and you receive the first delivery of your product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all products to arrive during the period of your subscription.

9.3. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your goods are found to be faulty within 30 days of receipt, then you may be entitled to an immediate refund (we may offer replacement goods as an alternative). In the unlikely event that your goods are faulty, please contact us on the details below in to arrange a refund or replacement. If you wish to exercise your legal rights to reject a product you must either post them back to us. We will generally pay the costs of postage or collection if applicable, but you should always contact us first before returning goods.

9.4. To cancel your contract in accordance with your rights outlined above, please let us know by e-mail at info@gcnclub.com or by post to Play Sports Network Limited, 30 Monmouth Street, Bath BA1 2AN. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

10. Offers

10.1. Your Subscription term, your rights to cancel your Subscription and/or your rights to receive a refund may differ if you used a promotional code or other offer. Further details will be set out with the relevant offer.

11. Rights of use

11.1. All intellectual property rights, including copyright, in the content accessible (or available for download from time to time) on the members’ website, including text, pictures, graphics, video and audio material (“Content”) belong to Play Sports or its licensors. All rights are hereby reserved. The members’ website and the Content may only be used for your personal, non-commercial use.

12. User Generated Content

12.1. Users of our services may be given an opportunity to interact with us and submit, post and/or upload content (including, but not limited to, comments and pictures). In posting your content, you confirm to us that you are the owner or have consent from the owner to post the content and that the content is in good taste, is not lewd or offensive and does not defame any person, company or business or violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.

12.2. By submitting content, you grant us a non-exclusive, transferable, sub-licensable, perpetual, royalty free worldwide licence to use any of the content that you post on or in connection with our services and you also irrevocably waive the benefit of any moral rights you may have in any such material. We do not claim any ownership rights in your content and you continue to retain all ownership rights in your content. If you believe that your rights have been infringed in relation to your content, please contact info@gcnclub.com.

12.3. We do not endorse any user generated content nor do we guarantee the accuracy or authority of any user generated content. We reserve the right to remove your content and to remove, suspend or discontinue your opportunity to submit, post and/or upload content, at any time and for any reason at our sole discretion and without further recourse to you.

13. Disclaimers and Limitation of Liability

13.1. Save to the extent prohibited by law, Play Sports does not give any warranties in respect of your Subscription, the Content or the members’ website, including freedom from viruses or other contamination, or that the members’ website is/are compatible with any computer systems, software and browsers.

13.2. Nothing in these Terms shall limit or exclude our liability for:

• 13.2.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

• 13.2.2. fraud or fraudulent misrepresentation;

• 13.2.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

• 13.2.4. defective products under the Consumer Protection Act 1987.

13.3. Except as otherwise expressly stated in these Terms, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are hereby excluded. Subject to Clause 13.2:

• 13.4.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

• 13.4.2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for your Subscription in accordance with these Terms.

13.5. To the extent permissible by law (and except where otherwise expressly stated in these Terms) your sole and only remedy for any problems, issues or concerns with our service (including a Subscription) is to stop using our services, whether as a subscriber or as a visitor using one of our services.

14. How we use your Personal Information

14.1. We will only use your personal information in accordance with these Terms (noting in particular clause 2.3 of these Terms) and as set out in our Privacy Policy available at https://www.gcnclub.com/privacy-policy/ which also applies to these Terms and your Subscription, as does our Cookie Policy available at https://www.gcnclub.com/cookie/.

Please read these policies carefully prior to agreeing to these Terms.

15. Changes to Terms

15.1. Play Sports may, from time to time, change these Terms. We will notify you at least 15 days before these new Terms apply to you. Electronic Communications We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or payment method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

15.2. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for any products not provided.

16. Survival

16.1. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17. English Law

17.1. By taking a Subscription you agree that these Terms will be governed by and construed in accordance with the laws of England. You also accept the exclusive jurisdiction of the English Courts in relation to any dispute that may arise in connection with these Terms or your Subscription.